In the latest issue of SCN magazine, we bring together insights from key industry partners who play pivotal roles within the shopping centre industry. Through an engaging Q&A, we delve...
Frasers Property Australia
David Grant
Prescient Research
Ed.Square town centre
Felicity Armstrong
Eastern Creek Quarter
Frasers Property’s retail portfolio number 1 in customer satisfaction
Frasers Property’s retail portfolio number 1 in ...
Frasers Property Australia’s retail portfolio is Australia’s top performer in terms of customer satisfaction, according to the 2024 Shopper Sentiment Report by Prescient Research. Using the Net Promoter Score+ (NPS+)...
customer satisfaction
Net Promoter Score
NPS+
Customer expectations
Prescient Research
Stephanie Bhim
Customer expectations are hard to exceed – but CBD centres are winning hearts
Customer expectations are hard to exceed – but C...
Retail centres are making a stable recovery post-COVID, but just how happy are shoppers? And more specifically, how likely are they to be loyal advocates – or consider their centre...
SUBSCRIBE TO RECEIVE OUR FREE E-NEWSLETTER
Get the latest industry news and insights delivered to your inbox
