Stephanie Bhim
Prescient Research
Customer expectations
NPS+
Net Promoter Score
customer satisfaction
Customer expectations are hard to exceed – but CBD centres are winning hearts
Customer expectations are hard to exceed – but C...
Retail centres are making a stable recovery post-COVID, but just how happy are shoppers? And more specifically, how likely are they to be loyal advocates – or consider their centre...
We live perhaps in the most changing of modern times. Thursday night has become the new ‘Friday night’ for the CBDs as office workers now spend Fridays at home. More...
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