Do people get lost in shopping centres? Do they lose their car in the carpark? According to Kelvin Taylor, if we know where we are, we’re happier, more content, relaxed....

‘Time’ is a critical factor in our business and it affects decisions we make on a wide variety of fronts. Whether it’s efficient parking, clear signage or even tenant mix...

HNC – Human-Nature Connectedness. The more urban we become, the less we connect with nature. More than ever, our everyday actions, the way we run our businesses, the standards we...

There is a worldwide initiative underway to create ‘after-dark’ experiences in major cities. Such experiences don’t just afford people pleasure and entertainment, they also extend the operating hours of CBD...

Baby Boomers are the biggest spenders; but they’re on the way out; Gen Z is on the way in and they think differently. Design is one of their priorities and...

It’s a given that a good ‘Customer Experience’ is vital to the success of any business. And as shopping centre executives, we all know that ‘customer experience’ is a significant...

‘A city without poets, painters and photographers is sterile’. It’s a quote from this article. That being the case, what about our centres? Shopping centres are often described as ‘the...

This article by Kelvin Taylor, Project Director, Associate at Diadem was featured in the latest issue of Shopping Centre News – Mini Guns 2022 edition. Inclusive design is human-centred design....