To be successful in today’s market, you need to have your eye firmly on your customer and stay close to their changing needs and preferences. Our team’s ability to understand...

Returning to the office in January, I couldn’t help but be moved and inspired by the efforts of our fire fighters, volunteers and regional communities who fought the ferocious fire...

It’s been a challenging and sombre start to 2020, with our country tragically impacted by unprecedented bushfires and concern about novel coronavirus. Many of our communities have been directly affected...

Retail – ready for the future Earlier this year, I was fortunate to attend the NRF Retail Week conference in New York. NRF is the world’s largest retail conference and...

Reflecting on the year that was and predicting what a new year will bring causes most of us to acknowledge the scope and pace of change that occurs in what...

I’m sure we’ve all been affected in some way this summer by the endless havoc we’ve seen with the fires, followed by potential flooding in areas and now a global...

It’s been a particularly challenging past 12 months for the retail sector as the industry continues to try and grasp the global technological and demographic changes that are impacting our...

Like all of us over the Christmas and New-Year period, I’ve witnessed the devastation of our land and local communities through bush fires, and the incredible rallying of support that...

Thinking about what is important to our shoppers, I recall a column written by Bernard Salt, columnist for The Australian, recounting a story of a McDonald’s restaurant opening in a...

The changing market Interest rates falling, movement in property prices, cost of living pressures, low wages growth and the impact from the country’s bushfires and coronavirus outbreak are all impacting...

At Charter Hall Retail – the more things change, the more they stay the same. I was recently asked which aspects of Charter Hall’s retail business I am most proud...

Ever evolving retail environment   The retail environment is constantly changing. For centuries humans have gathered in villages and marketplaces to trade, barter and later purchase their fresh food: meats,...