customer experience
Highpoint Shopping Centre
entertainment and leisure
Benn Kirkham
Rosheeni Dobbie
SuperPark
How SuperPark is flipping the business of fun on its head
How SuperPark is flipping the business of fun on ...
SuperPark, a global family entertainment centre, opened its first Australian indoor adventure park at Melbourne’s Highpoint Shopping Centre in December last year. With more activities than any other indoor adventure...
customer experience
Store opening
Sydney CBD
retail design
ribbon cutting
FUJIFILM
Ryuichi Matoba
Shaun Mah
FUJIFILM Australia’s interactive brand experience centre moves to larger Sydney premises
FUJIFILM Australia’s interactive brand experienc...
FUJIFILM Australia is today celebrating the grand opening of its brand experience centre, Fujifilm House of Photography, with a new location in the heart of Sydney’s CBD. As the only...
Australians have long enjoyed a love affair with cruising. From P&O’s Fairstar The Funship in the 1980s to the floating cities on the sea today, the global cruising industry is worth a whopping $7.25 billion, bouncing back from COVID-19 devastation and growing steadily. On board, passengers happily exchange their space,...
In star fashion, Adelaide Airport has re-launched its valet parking offering by partnering with First Class Valet. Robert Horton, Founder of First Class Valet, says being in a new market...
With Generative AI now taking center stage across many industries, SAP Emarsys has announced new AI tools to empower marketers, and new industry-leading research into AI. The new research, which...
International attraction Dopamine Land will make its Australian debut at Uptown, in Brisbane’s CBD. The multi-sensory, immersive destination that is currently only available in London, Washington DC and Madrid is...
Operating a car park might seem like a straightforward business, but behind the scenes, there are numerous challenges that parking facility managers face daily. From technology glitches to customer satisfaction,...
QICRE is solving wardrobe dilemmas across its shopping centres this spring with the launch of a new digital tool that helps customers perfect their colour palette with just one simple...
Vicinity Centres
customer experience
Emporium Melbourne
Pop Ups
Thankyou
The Inside Store
Daniel Flynn
Thankyou launches its first disruptive play in retail with pop-up concept store at Emporium Melbourne
Thankyou launches its first disruptive play in ret...
Melbourne-born social enterprise, Thankyou, is launching its first bricks-and-mortar store – a 12-week pop-up combining creative architecture with interactive events for an unconventional retail experience. The architecturally striking space in...
Technology has transformed many industries, and the valet parking industry is no exception. In this article, Robert Horton talks about how First Class Valet is embracing technology to create seamless...
Dexus
QV Melbourne
CBD retail
activations
customer experience
25 Martin Place
Marco Ettorre
Gateway Sydney
The renaissance of CBD retail precincts
The renaissance of CBD retail precincts
This article by Marco Ettorre, Executive General Manager, Retail at Dexus, forms part of our ‘Activating Retail Precincts’ feature published in the latest edition of Shopping Centre News. Australia’s retail...
This article by Lachlan Dyson, Lendlease, forms part of our ‘Activating Retail Precincts’ feature published in the latest edition of Shopping Centre News. At Lendlease, we’ve always believed that retail...
This article by David Henderson and Corrine Barchanowicz of Vicinity Centres forms part of our ‘Activating Retail Precincts’ feature published in the latest edition of Shopping Centre News. Creating unique...
This article by Jacqui Waine, Scentre Group, forms part of our ‘Activating Retail Precincts’ feature published in the latest edition of Shopping Centre News. We’ve learnt a lot about human...
pacific fair
Rouse Hill Town Centre
GPT
activations
customer experience
Melissa Prpic
Highpoint Shopping Centre
Karrinyup Shopping Centre
Malvern Central
Liquid expectations and the rise of hybrid experiences
Liquid expectations and the rise of hybrid experie...
This article by Melissa Prpic, Head of Digital & Marketing, Retail, The GPT Group, forms part of our ‘Activating Retail Precincts’ feature published in the latest edition of Shopping Centre...
Rundle Mall
activations
customer experience
Adelaide Economic Development Agency
Chester Osborn
Andrew White
Urban Kitchen returns to Rundle Mall with exclusive foodie experiences
Urban Kitchen returns to Rundle Mall with exclusiv...
From Friday 28 April to Sunday 7 May, Urban Kitchen will pop up at the Gawler Place Canopy with a program to showcase how some of the best South Australian...
It’s a given that a good ‘Customer Experience’ is vital to the success of any business. And as shopping centre executives, we all know that ‘customer experience’ is a significant...
Mirvac’s brand outlet centre, Birkenhead Point, is taking retail therapy to a whole new level with an exciting series of shopper experiences. A must-stop destination for international tourists and day...
Chadstone – The Fashion Capital welcomes the arrival of its latest Entertainment Series, Blanc Noir – a spectacle of cabaret acts, street theatre and interactive performances inspired by the game of...
Westfield and Disney have announced a year-long collaboration in celebration of The Walt Disney Company’s 100th anniversary. The collaboration invites customers and fans of all ages to join in celebrating...
Marketing is a key driver of the shopping centre industry. It’s how we drive brand loyalty and connect with the passions of our customers; it also contributes heavily to increases...
Robert Horton, Founder of First Class Valet, discusses how shopping centres can improve the customer experience and remove one of the biggest pain points for shoppers this Christmas. We’ve spent the...
Another acronym to get your head around, but what does C2C actually mean, how can it benefit retail and what are the practical steps a retailer needs to take to...
Chadstone
Vicinity Centres
customer experience
NGV
Pop Ups
Chadstone – The Fashion Capital
National Gallery of Victoria
The NGV arrives at Chadstone – The Fashion Capital
The NGV arrives at Chadstone – The Fashion Capit...
A rich calendar of creative workshops and experiences have arrived at Chadstone – The Fashion Capital as it proudly continues its six-year partnership with the National Gallery of Victoria (NGV),...
Vicinity Centres
customer experience
QVB
Art Installation
Corrine Barchanowicz
Brand and Experience
Time To Illuminate
The QVB supports recovery in Sydney CBD with new art installation
The QVB supports recovery in Sydney CBD with new a...
New consumer research from Vicinity Centres has revealed shopping and dining are key drawcards for visitors returning to the Sydney CBD post-pandemic, while 30% of respondents are looking for unique...
This article by Lillian Fadel, Director Customer Experience, Scentre Group, forms part of a special CEO Outlook feature published in SCN’s Big Guns 2022 edition. We’re excited about the year...
Scentre Group has released its results for the 12 months to 31 December 2021 with Operating Profit of $845.8 million and Funds From Operations (FFO) for the year $862.5 million. The...
Technology is rapidly evolving and customer experience has never been more important. How can shopping centres stay ahead of the curve in today’s changing landscape? This article forms part of a...
Technology is rapidly evolving and customer experience has never been more important. How can shopping centres stay ahead of the curve in today’s changing landscape? This article forms part of a...
hospitality
customer experience
customer service
Valet Parking
parking
First Class Valet
valet
Rob Horton
How better parking leads to better business
How better parking leads to better business
We know that potential customers will avoid certain shopping precincts when parking is too difficult. Robert Horton explains why simply improving the parking experience will benefit both your customers as...
Since 2014, First Class Valet have invested in its business to bring Australians the very best in valet parking, concierge and parking services. Using Australia’s only ticketless valet parking system, the...
With the current diversity of challenges facing many businesses, a key to survival is giving customers a reason to return, and the easiest way to do this is by offering...
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