Clifford Gardens Shopping Centre is proudly launching the Hidden Disabilities Sunflower initiative on Friday 1 September in consideration of customers affected by hidden disabilities – a category of health conditions that are not immediately apparent to others. Of the one in six Australians with a disability, it is estimated that up to 80% are living with a non-visable disability.
Those with invisible disabilities can choose to wear a Hidden Disabilities Sunflower product such as a wristband or lanyard which discreetly indicates to people around the wearer including retailers, colleagues and Centre staff that they need additional support, help or a little more time.
Sandee Facy, of the Hidden Disabilities Sunflower team, said: “We are incredibly thrilled to welcome Clifford Gardens as a valued member of the global initiative. The Hidden Disabilities Sunflower exists to help those who face challenges such as autism, chronic pain, dementia, anxiety, depression, visual or hearing impairment. The aim is to help make the invisible, visible.”
Centre Manager – Clifford Gardens, Jessica Wills said: “Because they are not always obvious, individuals with hidden disabilities may face challenges in receiving appropriate accommodations, understanding, and support from others. By promoting awareness and sensitivity around hidden disabilities in Centre, we hope that all customers can access the service and receive the sensitivity and assistance they need.
“From 1 September, we encourage customers who identify as needing support for a hidden disability, to collect a free sunflower lanyard or wristband from the Customer Service Desk”, she said.
The Hidden Disabilities Sunflower program is just one of the initiatives employed by Clifford Gardens to empower Centre staff and retailers with knowledge and tools to create a more inclusive and accessible environment for those with a disability.
A comprehensive retailer training and education program, AccessABLE Spaces, has also been implemented to encourage best practice for amenity and access, supporting retailers to implement inclusive practices which provide a welcoming, comfortable and safe space for shoppers.
To assist customers who find it challenging to shop in a heightened-sensory environment, every Tuesday between 10:30am and 11:30am the Centre will create a low-sensory environment by reducing visual and audio stimulation – known as a Quiet Hour. This initiative will launch in Centre on Tuesday, 5 September.
With the recent launch of their new website, Clifford Gardens incorporated new accessibility tools to allow easier navigation, highlighting the Centre’s commitment to inclusion not only in the physical environment but across all customer touch points.
Complimentary wheelchairs and mobility scooters are also available for hire from the Customer Service Desk.
In addition to the gazetted Accessible Parking Spaces, Clifford Gardens also provides dedicated parking close to the main entrances for those visitors over 70 years old who may need accessibility assistance.
On December 3rd, Clifford Gardens will join the global community in recognising the International Day of People with Disability. Through various activities, the Centre will celebrate the achievements, contributions, and resilience of individuals with disabilities, fostering a positive and inclusive atmosphere for all.
The implementation of these programs and initiatives demonstrates Clifford Gardens’ commitment to promoting inclusivity and accessibility within the retail sector. The program aims to inspire positive change, foster understanding, and create a retail environment where everyone feels welcome, valued, and empowered.
