Cartology digitises the in-store experience

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Shopping Centre News

September 21 2023

5min read

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In a move to get brands closest to customers, Cartology has announced the evolution of the in-store shopping experience powered by digital transformation.

The health, beauty and baby aisles of more than 400 Woolworths Supermarkets stores nationally will be digitised as Cartology installs a premium, full-motion digital, front-of-aisle screen network.

Through Cartology, brands can understand and target customers across their connected shopping journey based on category-specific purchase behaviours. Recent research has revealed that four in five customers make monthly purchases from the health and beauty category and 68% notice or engage with retail media whilst shopping for health and beauty products, providing a significant opportunity for brands in the space.

The health, beauty and baby screen network rollout has commenced and client campaigns will be live from mid-September. The first brands to advertise are among the biggest names in health and beauty, including P&G and Unilever.

Cartology’s Head of Product and Platform, Steve Geelan, said: “While over 30% of customers are exhibiting omnichannel behaviours, in-store remains the leading way to shop with customers enjoying the sensory and face to face nature of the store environment. We understand customer and category-specific behaviour, and through the new screens network, brands can target messaging within the category, aligned to occasions and needs of customers.”

“The new format digitises the in-store experience, enabling more brands to have a presence at the point of conversion, with greater creative flexibility for integrating brand assets.”

Chris Charlton, Customer Director at Unilever, comments, “The opportunity for us to reach customers directly in that key moment for inspiration and conversion is a great unlock in the category. We’ve been able to carry over our brand messaging to the store environment at what we know is a crucial moment for our customers. We’re excited to see the results of our first digital in-store campaign.”

The expansion is one in a series of Cartology’s screen network growth following on from the Shopper, Metro and BIG W screen networks and is aimed at bringing brands closest to Customers. The full motion digital screen network will directly reach category buyers and active in-store shoppers, complimenting Cartology’s omnichannel solutions to deliver greater impact for brands and a stronger end-to-end customer experience.

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Shopping Centre News (SCN) is in the ‘information business’, and is perceived as such by its readers. Daily industry news makes shoppingcentrenews.com.au a must-visit as part of the morning routine for those who want to keep right across the latest retail developments and events, while SCN's premium magazine is the leading publication for the shopping centre industry in Australia and New Zealand. Known as the ‘industry bible’ SCN is printed five times a year with fascinating, in-depth features and important critical analysis written by known industry insiders as well as the popular ‘Guns’ reports, which ranks Australian shopping centre performances. Shopping Centre News is the only publication in the world that features centre statistics on Turnover, Turnover per square metre and Specialty Shop turnover per square metre for every major centre in Australia.
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